Squarespace Cancel Subscription Refund

Squarespace Refund Policy

Annual Plans: Refundable Within 14 Days

If you subscribed to an annual plan and want to cancel within the first 14 days, you are eligible for a full refund. After 14 days, annual plans are non-refundable. You retain access until the end of your billing period, but no partial refund is issued for the remaining months.

Monthly Plans: No Refunds

Monthly subscriptions are not eligible for refunds. When you cancel a monthly plan, your site remains active until the end of the current billing cycle. After that, it is suspended. No refund is issued for the remaining days in the month. Check Squarespace's official refund policies for the latest terms.

Domain Purchases: 5-Day Refund Window

Domains purchased through Squarespace have a very short refund window of approximately 5 days. After that, domain purchases are non-refundable. The free domain included with annual plans follows the same policy. If you cancel and received a free domain, the domain cost may be deducted from your refund. Contact domain support for specifics.

Google Workspace: Follows Google's Policies

Google Workspace subscriptions billed through Squarespace follow Google's refund policies, not Squarespace's. Contact Google Workspace support for email subscription refund questions.

Commerce Plans: Same 14-Day Annual Rule

Commerce Basic and Commerce Advanced plans follow the same refund structure as other annual Squarespace plans. If you cancel within 14 days of subscribing to an annual Commerce plan, you are eligible for a full refund. After 14 days, no refund is issued for unused months. Monthly Commerce plans have no refund policy. If you subscribed to a Commerce plan specifically for a product launch, check your subscription date before contacting support.

Squarespace Partial Refund: What You Actually Get Back

Squarespace does not offer prorated or partial refunds for unused months. If you are on an annual plan and cancel after the 14-day window, you lose the remaining months without any compensation. The squarespace refund policy is binary: full refund within 14 days, or nothing after that. There are no exceptions for extended non-use of your account or billing mistakes on your end.

The only scenario where a partial amount may be recovered is if you cancel within 14 days and had a free domain included with your plan. In that case, Squarespace may deduct the domain registration cost from your refund before processing it. Ask support to confirm the exact refund amount before canceling.

How to Cancel Squarespace Subscription and Request a Refund

Step 1: Cancel Your Subscription

Log in to squarespace.com. Go to Settings > Billing and Account > Cancel Subscription (or Downgrade). Confirm the cancellation. Your site stays active until the end of your current billing period.

Step 2: Request a Refund

Canceling does not automatically trigger a refund. You must separately request one. Contact Squarespace customer support via email or live chat. State that you want a refund and provide your account email and site URL. Support will verify your eligibility (annual plan, within 14 days) and process the refund.

Step 3: Wait for Processing

Refunds typically process within 5-10 business days. The refund goes back to the original payment method. You will receive a confirmation email when the refund is processed.

What Happens After Cancellation?

Your site stays active until the end of the billing period. If you cancel a monthly plan mid-month or an annual plan mid-year, your site remains accessible until the paid period expires.

After the period ends, your site is suspended. It becomes inaccessible to visitors but is not deleted. Your content, design, and settings are preserved.

Your domain remains yours. A domain registered through Squarespace continues until its separate renewal date, regardless of your website subscription status. You can transfer it to another registrar or renew it independently.

You can resubscribe later. Log in anytime and subscribe to reactivate your site. Everything is preserved as you left it.

Before You Cancel Squarespace: Consider Alternatives

Downgrade instead of cancel. If cost is the issue, downgrade to the Personal plan ($16/month annual) instead of canceling entirely. You keep your site live at a lower cost.

Pause your site. If you need a temporary break, let the subscription expire. Your site is suspended but preserved. Resubscribe when ready. No content is lost.

Switch billing cycles. If the annual payment is too large upfront, switch to monthly billing. The per-month cost is higher, but the immediate payment is smaller. Compare plan pricing and explore built-in features you may not have tried. For full details, see our Squarespace plans and pricing guide. Visit the Squarespace Help Center for billing questions.

Know Your Refund Window Before Canceling

Annual plans are refundable within 14 days. Monthly plans have no refund. Domains have a 5-day window. Cancel in Settings > Billing, then contact support to request your refund separately. Consider downgrading to a cheaper plan rather than canceling entirely if cost is the concern.