Why is my Squarespace promo pop up not working? If you're wondering this, you're not alone. Many Squarespace users have to learn some advanced settings in order to get the promotional pop up to work right. It's not about coding or changing anything, just about checking in the right place to make sure you've checked the right boxes.
Let's get started in finding out why your promo pop up isn't working and learn how we can get it back on track.
Squarespace Promotional Pop-Up Troubleshooting & Quick Fixes Guide
Common Causes & Solutions for Squarespace Pop-Up Issues
- Check Pop-Up Activation Settings
- Ensure the pop-up is enabled in Settings > Marketing > Pop-Ups
- Verify display rules (time delay, exit intent, scroll depth) match your expectations
- Conflict Detection
- Temporarily disable other website extensions/embeds
- Test in Squarespace's built-in mobile preview (some pop-ups don't display on mobile)
- Caching Issues
- Clear Squarespace's cache (Settings > Advanced > Clear Caches)
- Test in incognito mode or different browsers
- Code Injection Conflicts
- Check Settings > Code Injection for conflicting scripts
- Temporarily remove third-party scripts to isolate the issue
- Display Conditions
- Verify geographic/device targeting settings
- Check if pop-up is restricted to specific pages
Conclusion: Get Your Pop Up Back Up
Popups are a fun way to promote special sales, collections and deals. If yours isn't working, you don't need a coder to help you figure it out.
We hope you were able to fix the problem, if not then get in touch with Squarespace customer support or make a forum post. Hope we helped!
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